Vol. 2 No. 1 (2019)

Articles

• Efficacy of the Use of Mobile Applications on Front Office Operations; a Case Study Hilton Hotel Nairobi

  Judy Kibe, Helen Ogutu, Susan Ojwach

  1 - 16

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• Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya

  Joyce Njeri Kiunga, Vincent Maranga, Beatrice Kamau

  17 - 40

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• Examining the Effects of Employee Empowerment on Job Satisfaction: an Analysis of the Furama Bukit Bintang Hotel, Malaysia

  Nor Ahmad Raimel, Hakim Bin Lokman, Shahrizal Bayaah Ismail

  41 - 49

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