Wangari, Chai Teresia, Susan Wasike, and Carolyne Mungai. “Quality Management Practices and Service Delivery: A Case of the Catholic University of Eastern Africa”. Journal of Strategic Management 7, no. 5 (August 23, 2023): 93–107. Accessed December 12, 2024. https://www.stratfordjournal.org/journals/index.php/journal-of-strategic-management/article/view/1731.